This document is only available in English.

1. Introduction
Welcome to IP Shield ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.ipshield.eu (the "Site"). These conditions also apply to the following domain names: ipshield.lu, ipshield.be, ipshield.fr, ipshield.nl, ipshield.ch, ipshield.es, ipshield.it, ipshield.uk, ipshield.cn, ipshield.tw, ipshield.xyz, ip-shield.lu, ip-shield.be, ip-shield.fr, ip-shield.nl, ip-shield.ch, ip-shield.uk, ip-shield.tw, ip-shield.cn.

2. Information We Collect
We may collect the following types of personal information when you visit our Site:
• Personal Information You Provide: We may collect information that you voluntarily provide to us, including your name, email address, and any other information you choose to provide when filling out forms on our Site.
• Automatically Collected Information: We may automatically collect certain information about your device, browsing actions, and patterns. This information may include your IP address, browser type, operating system, referring URLs, device information, and other similar data.

3. How We Use Your Information
3.1 Data Processing Responsibility
Controller: IP Shield ("we," "us," or "our") is the controller and determines the personal data that is collected, the purposes, and means of processing. Subcontractors: IP Shield is free to use subcontractors. The processor is the natural or legal person who processes your personal data at the request and on behalf of the controller. The processor is required to ensure the security and confidentiality of your data and always acts on the instructions of the controller.

3.2 Purpose of Data Processing
We process your personal information for the following purposes:
• Customer Management: Customer administration, order management, deliveries, invoicing, monitoring of solvency, provision of support, monitoring of complaints, and sending of newsletters.
• Provide, maintain, and improve our Site;
• Respond to your comments, questions, and requests;
• Providing services;
• Litigation management;
• Personalized marketing and advertising if you have expressly consented to it. In this case, you are free to withdraw your consent at any time;
• Analytics;
• Monitor and analyze usage patterns to enhance user experience;
• Comply with legal obligations.

3.3 Security Measures
We implement security measures to protect your personal information, including but not limited to encryption, access controls, and cloud hosting services provided by reputable public cloud service providers.

4. How long are your data kept?
Your data is kept as long as necessary to achieve the purposes pursued. They will be erased from our database as soon as they are no longer necessary for the purpose pursued or if you have validly exercised your right to erasure.

5. Cookies and Similar Technologies
We use cookies and similar technologies to collect information and improve your experience on our Site. You can control cookies through your browser settings and other tools. However, disabling cookies may affect the functionality of the Site.

6. Disclosure of Your Information
We may share your personal information with third parties in the following situations:
• With your consent;
• To comply with legal obligations;
• To protect our rights, privacy, safety, or property.

7. Your Rights
You have the right to:
• Access, correct, or delete your personal information;
• Withdraw consent for processing where consent is the legal basis;
• Object to processing where legitimate interests are relied upon;
• Lodge a complaint with a supervisory authority.
To exercise your rights, you must send us a written request and proof of identity, by email to privacy@ipshield.eu. We will respond to it as soon as possible, and no later than one (1) month after receipt of the request.

8. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy regularly.

10. Definitions
10.1 Controller
The data controller is a natural or legal person (for example, a company), a public authority, an agency, or another body that, alone or jointly with others, determines the purposes and means of processing personal data. For example, Contraste is a legal entity that is the data controller for processing personal data of its employees in the context of its human resources management. GDPR, Art.4 (7)

10.2 Processor
The processor is a natural or legal person, public authority, agency, or other body that processes personal data on behalf of and purely on the instructions of the controller. An employee of the controller is not considered a processor. GDPR, Art.4 (8)

10.3 Processing personal data
A processing of personal data is any operation or set of operations performed upon personal data or sets of personal data, whether or not by automated means (e.g., software), such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, blocking, erasure, or destruction of data. GDPR, Art.4 (2)

10.4 Personal data
Personal data refers to any information about an identified or identifiable natural person, also referred to as the data subject. A person is considered identifiable when a natural person can be identified, directly or indirectly, in particular by an identifier such as a name, an identification number, location data, an online identifier, or by one or more elements characterizing the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person. Source: GDPR, Rec.26; Art.4 (1)

10.5 Sensitive personal data
"Sensitive personal data" are personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership; data concerning health or sexual life and sexual orientation; genetic data or biometric data. Data relating to criminal offenses and convictions are treated separately.

11. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at privacy@ipshield.eu.

12. Possibility of lodging a complaint
If you are not satisfied with the processing of your personal data by IP Shield, you have the right to lodge a complaint with the Data Protection Authority in Luxembourg.
National Commission for Data Protection (CNDP). 1, avenue du Rock'n'Roll L-4631 Esch-sur-Alzette Luxembourg. Telephone +352 26 10 60 1 https://cnpd.public.lu